Sales

Customer support

Answer the tickets that are about to go wrong first.

What you get

Breached, at risk, on track, and waiting on the customer, with the time left on each clock.

The manager is told when a ticket reaches 80% of its time, and again when it breaches.

Response and resolution compliance by priority, customer, agent or month, with the reasons for breaches.

Open tickets by age, and what each agent is carrying.

A one-tap rating in the resolution email, CSAT by agent, and the low ratings to call back.

Warranty status from the serial number, one-click claim, and a machine fault becomes an asset breakdown.

A forecast you can trust, the deals that need attention today, why you win and lose, and one screen per customer.

See what arrives and leaves by date, and plan what to buy or make.

Know which orders are late, short or blocked, and deliver what you can.

See it on your own data.

A free 30-minute call. A written estimate within 48 hours.